Shipping policy

How much is freight?

New Zealand delivery address: shipping is $5.80 for orders up to $49.99 and from $50 and up is free.
Australian delivery address: shipping is $39 (NZD).

For international orders outside of New Zealand and Australia shipping fee is $99 (NZD).

How long will my order take to arrive?

Please allow one working day for your order to be processed by our webstore team.

For New Zealand orders, delivery time usually takes 1-3 working days. Please allow an extra day for rural deliveries as our estimate for these is 2-4 working days.

For orders to Australia, shipping generally takes 5-7 working days.

For orders outside New Zealand and Australia, please allow 2-4 weeks for delivery.

How will I know when my order is on its way?

Once your order has been dispatched you should receive a confirmation email.

Do you ship outside New Zealand?

Yes, we ship worldwide. Simply place your order and select your country of destination.

Orders outside New Zealand are not tracked. We accept no liability for any orders lost in transit. We are not liable for any taxes or charges that an order may incur upon arriving in a foreign country. Please check your local tariffs and custom charges. Shipping times vary between two and four weeks, depending on the destination.

Will I have customs and import regulations?

If you are placing an order for delivery outside New Zealand, please be aware that customs and import regulations vary between countries.

It is your responsibility to ensure that any items you order are not prohibited or restricted within your delivery country. We accept no responsibility for the refund or replacement of any items or costs related to, or resulting form, the importation of confiscation of any goods by your country’s customs or government body.

If your order is returned to us by your country’s import authorities in resalable condition, we will refund you the value of the order, less any postage costs incurred by us once we’ve received it.

Please see the following links for information about import regulations in your country:

Can I track my order?

For orders to New Zealand, you’ll receive an email with a link to track your order after it is dispatched. We cannot track international orders.

What can I do if my order is missing?

In the unlikely event that your order does not reach you within the expected delivery timeframe, please let us know within seven days of your order’s dispatch (if you live in New Zealand) or within four weeks of your order’s dispatch (if you live outside New Zealand).

Please note: We will not be liable for any loss should you fail to contact us outside of 30 days from the dispatch date.

What if my order is damaged?

While we take great care to ensure your products reach you in a good condition, at times events outside our control may cause items to be damaged in transit. If this is the case, please call or email us, and we will send you a replacement product. It is helpful if you provide photos of the damaged product so we can see where the damage occurred.

Who will deliver my order?

In New Zealand, your order will be delivered by NZ Couriers or NZ Post. If you prefer your item to be left with no signature if you are not home, please record this in the note box in your shopping cart, or email wayoflife@xtra.co.nz as soon as you place your order, and this will be arranged.

Outside New Zealand your order will be handled by NZ Post.

Do you deliver to PO Boxes or Private Bags?

We are unable to deliver to a Post Office Box or Private Bag.

Do I need to know any other information about delivery?

Please ensure your delivery details are correct. Way of Life Health Store cannot take any responsibility for orders delivered to the incorrect address due to an error in the delivery details.

Please email wayoflife@xtra.co.nz if you have any special delivery instructions for your order.

For more information, please contact us on wayoflife@xtra.co.nz or call 092387806.